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FAQs

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All you need to know...

Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions below.

 

If you can’t find the answer to your question here, please contact us.

  • WHAT IS SHADY BABY?
    Shady Baby is a brand dedicated to providing high-quality sun protection products for babies and toddlers. Our range includes patented UV protection tents, lightweight microfiber towels, and other innovative travel-friendly items designed to keep your little ones safe in the sun. We focus on using advanced materials and clever designs to ensure maximum protection and convenience for families on holiday and in the sun. You will not find our tents anywhere else as the tent is patented (pending) and design protected. Current authorised sellers: Shady Baby Ltd Robert Dyas
  • WILL THE TENT FIT MY CHILD?
    Our Shady Baby Tent is designed to be both strong and lightweight, making it perfect for travel. It is suitable for children from 0+ years with no upper age restriction, though some features may be limited for older children. Coverage: Up to 12 years: The tent can accommodate most children up to 12 years old, providing coverage for the head, neck, shoulders, chest, back, and stomach. However, it may not cover the entire body of taller children. Leg Exposure: For exposed legs, we recommend applying SPF50 sunscreen and using suitable coverings. Stability: The tent is designed to prevent roll-offs, but effectiveness may vary based on the child's size and the weight of the sun lounger. Our Shady Baby Tent ensures that your little ones stay protected and comfortable during their outdoor adventures. If you have any specific concerns or questions, please contact us for further assistance via the online chat or via info@shadybaby.co.uk
  • HOW DO I SET UP THE SHADY BABY TENT?
    The Shady Baby Tent is easy to set up. Simply unfold it from its carry bag, attach the adjustable pull cord clip straps to a single sun lounger underneath. The elasticated clip straps are designed to hold the shape of the tent while you attach to the sun lounger. This strap should be removed once securely fitted to a lounger.
  • HOW DO I CARE FOR SHADY BABY TENT?
    To clean your Shady Baby Tent, wipe it with a damp cloth and let it air dry. Avoid using harsh chemicals to maintain the fabric’s UV protection and water repellency.
  • WHICH PAYMENT METHODS DO YOU ACCEPT?
    Online we accept credit/debit cards and PayPal on check out. Once our office and store is fully operational we will accept payment via bank transfer, phone payment, contactless and cash.
  • WHY IS SHIPPING EXPENSIVE?
    Currently we are using Royal Mail for our shipping service. All our items are dispatched 'Signed For'. This not only insures the item but also to prevent fraud. We are always reviewing our shipping costs, if you have any concerns please contact us.
  • MY UV BAND HAS STOPPED WORKING, WHAT DO I DO?"
    Please make sure your band is clean using warm water. Make sure there is no sun cream on the band or beads. If you wear your band everyday the life span is approx 1 month, this can be increased by storing your band in a cool dark place when not being used. Our beads have a long life span of minimum 6 months (or more) if exposed to UV light every day. Our beads can last up to 5 years if used occasionally and stored in a cool, dry and dark place when not in use.
  • WHAT IS YOUR RETURN POLICY?
    If you are not happy with your purchase for any reason, you can return it to us and we will refund you with the amount you paid for that item. All we ask is that you inform us by email (info@shadybaby.co.uk) or post and return the product within 10 working days from the day after receipt – contact should be made with us prior to sending your product back. Return the product to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. Our carriage charges are as follows: Free Delivery / 2nd Class Tracked - £2.95 1st Class Tracked - £3.95 Special Delivery - £9.99 Prices can change at anytime due to the rate changes by Royal Mail. We recommend using an insured delivery service. Returned items must be made within 15 working days of original delivery. You should allow up to 21 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded. This does not affect your statutory rights.
  • POLICY AND CHARGES FOR UNDELIVERD ITEMS
    If your item was not delivered by Royal Mail, it will automatically be returned to us. You have two options: Redelivery: You can request a reshipment, but you will need to cover the following charges prior to resending: Redelivery 2nd Class Tracked: £2.95 Return Fee (Royal Mail): £4 Admin Fee: £2 Refund: If you prefer a refund, it will be processed once the undelivered item is returned to us. The following charges will be deducted from the refund amount: Original Shipping Charge Return Fee (Royal Mail): £4 Admin Fee: £2
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